01
EdgePointe IT Solutions · Plano & DFW
Your IT bill
shouldn't be a
surprise.
Executive-level IT support, billed flat. Every month. No hourly meter, no invoice you have to decode.
Draft — rates pending ratification · internal review
02
The way most small businesses buy IT
Break it. Call someone. Get a bill.
You only hear from them when something is broken — so nobody is preventing the next outage.
The invoice arrives after the work, which means your IT cost is unknowable until it has already happened.
Every hour billed is an hour of your downtime. Your vendor's best month is your worst one.
Draft — rates pending ratification · internal review
03
EdgePointe works the other way
One flat rate, per user,
every month.
We are paid the same whether your week is quiet or loud — so keeping it quiet is our job, not an upsell. Monitoring, patching, help desk and security are included from day one.
We adjust scope. We never adjust the rate.
Draft — rates pending ratification · internal review
04
Managed IT · flat monthly, per user · tiers are cumulative
Pick the altitude. The price never moves.
ESSENTIAL
$150
per user / month
- 24/7 monitoring on every device
- Patch management — OS + apps
- Unlimited remote help desk
- After-hours emergency line
- Asset inventory + documentation
- Monthly health report
Recommended
SECURE
$185
per user / month
- Everything in Essential, plus:
- Advanced endpoint protection (EDR)
- Multi-factor authentication enforced
- Email security & anti-phishing
- Security-awareness training
EXECUTIVE
$240
per user / month
- Everything in Secure, plus:
- vCIO / IT strategy hours
- Priority response
- Quarterly Business Review
Draft — rates pending ratification · internal review
05
What that actually looks like
$2,775
15 users on Secure.
Every month. Known in advance, budgeted once, never re-negotiated after an incident.
That is the whole number. Monitoring, patching, the help desk, EDR, MFA, email security and training — already in it.
Draft — rates pending ratification · internal review
06
Service-level commitments
Conservative targets we beat —
not aggressive ones we miss.
| Priority | What it means | Response | Resolution |
|---|
| P1 — Critical | Business down — outage, breach, server down | 30 minutes | Continuous until restored |
| P2 — High | Major impairment — one user or system blocked | 2 business hrs | Same business day |
| P3 — Normal | Standard request — workaround exists | 4 business hrs | 1–2 business days |
| P4 — Low | Scheduled or informational | 1 business day | As scheduled |
Business hours Mon–Fri, with a 24/7 emergency line for P1. Targets confirmed per client in the service schedule.
Draft — rates pending ratification · internal review
07
The part most providers leave out
We tell you what
isn't included.
Cloud migrations, network refreshes, AV builds, hardware and BCDR are quoted as projects — separately, in writing, before they start. Naming them up front is what keeps flat pricing honest and prevents the "I thought that was covered" conversation.
Draft — rates pending ratification · internal review
08
Bundled with Managed IT
Your website stops being
somebody else's problem.
Every Managed IT client gets their EdgePointe Vantage build fee waived — a professionally built, fully managed site with an owner portal, monitoring and nightly backups, run by the same team that runs your network. One vendor. One number to call.
Draft — rates pending ratification · internal review
09
Executive-Level IT
for Plano & the DFW Metroplex
Flat monthly pricing. No surprises. Boardroom-caliber support.
Book your free Executive IT Assessment
(469) 431-0737
hello@edgepointeitsolutions.com
We respond within one business day.
Draft — rates pending ratification · internal review